FAQS

IMPORTANT INFORMATION

SHIPPING TO COUNTRIES OUTSIDE THE UK

The BUYER is responsible for ALL/ANY Import TAX/IMPORT Duty which will be charged to you upon entering your country.

Please look up your country government import charges and regulations BEFORE purchasing.

By purchasing, you agree and understand this information regarding Tax/Import costs.

WHAT IS YOUR RETURN POLICY?

Due to the unique nature of these pieces of film history, we do not accept returns, ALL SALES ARE FINAL

HOW DO I KNOW THESE PIECES ARE AUTHENTIC?

All pieces on our website are Production made/used and we guarantee this, for life!
We know this because our pieces are sourced from studios, production crew, production companies and other reputable vendors in the industry.

Each Piece will come with a 'Props In Motion Online' Certificate of Authenticity which is recognised by collectors worldwide.

WHICH PAYMENT METHODS DO YOU ACCEPT?

we accept Payment via PayPal using credit/debit cards

DO YOU OFFER PAYMENT PLANS?

Unfortunately we cannot offer Payment Plans.

Authenticity
We acquire pieces directly from colleagues and friends who work in the Industry on productions worldwide (of which will come with our COA)
some pieces may of ended up with us that have come from another respected prop company, (of which they will have their COA with it)
Please see item descriptions for this information

Guarantee
Our guarantee is that each and every piece we sell, has come from the production stated upon the listings, they are genuine pieces from the world of film and television.
Our COA is a lifetime guarantee that you are purchasing a genuine prop/costume/production material/crew gift from the production in question

Shipping
Shipping + Handling Cost will be calculated and shown in the basket prior to checking out the items, it is calculated based on your location and size and weight of the item's.
Your package will be shipped out within 72 hours from the order being placed, and you shall receive a tracking email once it has been shipped.

Shipping Costs include but are not limited to: Actual Shipping Cost, Handling Fee (£5 UK / £10 Rest of the World), Time Spent Retrieving Your Item from our Facility, Time spent packaging your order, Packaging Materials, Time Spent Processing Shipment Documents.

(To Keep Costs down to a minimum for our clients & to minimise our impact on the environment, we use 80% - 90% recycled Packaging)

We are not responsible for any import, customs charge you may receive once the package has arrived in your country, it is your responsibility to pay any Import duties/taxes due to your delivery company/ government on the package.
If for any reason a package is returned to us from a non delivery (you may of missed the package and not collected it from your post office in the assigned time they give you, in which case they may return the package to us) you are responsible for shipping costs to ship out again.